Terms of Service

These are our general terms and conditions – please see your project documentation and contract for terms and conditions specific to a website design and build project.


These terms and conditions of service apply to any work (“the work”) undertaken by David Alexander Jones (“the Contractor”) arising from verbal or written instructions given by a Client (‘the Client’) following a provision of an estimate for a specified number of hours required for completion of the work (“the estimate”). These terms and conditions apply unless a variation has been subsequently agreed and confirmed in writing, signed by an authorised representative of Agency and the Client.

The work: the Contractor will carry out any and all work requested by and agreed with (verbally or in writing) the Client in consideration for a fee based on the hourly rate set out in the estimate.


(i) The applicable rate of fees for the work in the estimate is either on a project cost basis or an hourly rate.
(ii) Any estimates of the whole or any part of the total fee applicable for the work (“the total fee”) is given in good faith and shall be treated as an estimate only and all errors and omissions shall be excepted.
(iii) Any estimates of the total fee shall be valid for 30 days from the date of the estimate.
(iv) the Contractor reserves its right to apply additional charges for any work entailed in altering or modifying the deliverables caused by any changes, amendments or additions requested by the Client after the date of the estimate.


(i) Payment of the fees shall be made in pounds sterling according to the terms of the invoice.
(ii) the Contractor shall be entitled to charge interest on overdue sums.


Upon Delivery and provided that the Client has complied with its obligations to pay off all sums due for the work, the Contractor grants to the Client a non-exclusive worldwide licence to use any proprietary software of the Contractor used in the creation, development and/or operation of the deliverables (including any sub-routines, sub-elements or other generic parts of such software incorporated into the deliverables which constitute the “building blocks” of the underlying code) (the “Agency Software”) solely in connection with the normal operation of the deliverables and, where applicable, in accordance with the Contractor’s express instructions. the Contractor shall obtain all such usage rights for the Client in respect of any software owned by a third party used in the creation, development and/or operation of the deliverables (the “Third Party Software”) as are deemed necessary by the Contractor. For the avoidance of doubt, the Contractor’s assignment under this clause 5 to the Client of any copyright and intellectual property rights in the deliverables shall not include the Contractor Software, the Third Party Software or any software distributed under the general public license (https://www.gnu.org/licenses/gpl.txt) used by the Contractor in the course of the development of the deliverables or incorporated by the Contractor into the deliverables.

Website Maintenance Services

Our WordPress website maintenance service is designed to keep your website secure, performant and fully operational. We recommend this service be performed bi-monthly, quarterly or bi-annually. We don’t recommend leaving it a year between each round of maintenance and updates but we also don’t recommend doing it every week either.

We will set a reminder and perform this on the same day of the month on whichever cycle you have chosen and send you a report with an update.

If there is a problem in this process we will try to put it right at no extra cost however there may be some circumstances beyond our control that involve additional costs.

Emergency Support

In the case you need emergency support please ensure to use the word “URGENT” in your email subject line or support ticket so it gets priority attention. We schedule our work 7-14 days in advance but we are willing to jump on emergency issues within 12-24 hours.

Emergency support does incur additional costs.


Subject to the above clause 5 and provided that the Client has complied with its obligations to pay off all sums due to the Contractor from the Client, any copyright and intellectual property rights in all any artwork, photograph, layout, copy, designs or any other material created by the Contractor under the Agreement shall be assigned to the Client upon Delivery. the Contractor reserves the right to use all creative work or materials for its own portfolio or demonstration purposes. The creation of any materials for the Client by the Contractor may involve making use of any artwork, photograph, layout, copy, designs or any other material protected by copyright and intellectual property rights belonging to a third party and in existence at the time it is desired to make use of it for the purposes of the Services (“Existing Work”) or any database or methodologies, system or know-how owned, used or created by the Contractor, which is also intended for the Client’s use (“Generic Work”). The Contractor shall obtain all such usage rights for the Client in respect of the use the Existing Work and Generic Work as are deemed necessary by the Contractor. Unless expressly requested and paid for by the Client the copyright in ‘stock’ photographs obtained from news or photographic agencies for particular deliverables or to photographic or film negatives or to any other medium in which this material may be supplied will not be assigned to the Client.

Confidential Information:

The parties acknowledge a duty, subsisting during and after the termination of this Agreement between the Contractor and the Client, not to disclose without the other’s prior written permission any confidential information either concerning the other’s business, its business plans, customers or associated companies. The Contractor acknowledges its responsibility to treat in complete confidence all the marketing and sales information and statistics relating to the Client’s business with which the Client may supply the Contractor in the course of any work for the Client. the Contractor shall impose obligations in terms equivalent to those in this clause 7 on its own personnel. The restrictions in this clause 7 shall not prevent the disclosure or use of information in the proper performance of the Contractor’s duties; disclosure as required by law; and the disclosure of information which has come into the public domain other than through unauthorised disclosure.

Force Majeure

Neither party will be liable for, or will be considered to be in breach of or default under this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any causes or conditions that are beyond such Party’s reasonable control and that such Party is unable to overcome through the exercise of commercially reasonable diligence. If any force majeure event occurs, the affected Party will give prompt written notice to the other Party and will use commercially reasonable efforts to minimize the impact of the event.

Warranties and Indemnities:

(i) All estimates prepared by the Contractor are prepared in good faith and on the basis of instructions and information put before the Contractor by the Client at the time of preparation. Their suitability or application of effectiveness will depend on the Client, the Client’s staff and subcontractors to the Client and no proposal is to be taken to warrant achievable or attainable results or performance.

(ii) the Contractor warrants that having taken such legal advice and undertaken such searches as the Contractor considers reasonably necessary, to the best of its knowledge and belief any creative work produced by the Contractor as part of the Services will be original to its authors, has not been previously published in any form in the United Kingdom (the “UK”) and will not infringe the copyright of any third party in the UK.

(iii) The Client warrants that to the best of its knowledge and belief all information supplied to the Contractor in pursuance of this Agreement will be accurate, not in any way contrary to English law and will not contain anything obscene, blasphemous, libellous or otherwise unlawful in the UK. The Client warrants that to the best of its knowledge and belief any artwork, photograph, layout, copy, designs or any other material provided to the Contractor by the Client for the purposes of incorporation into the deliverables will not infringe any copyright or other intellectual property right of a third party. Should either party or its employees sustain any loss or liability, costs (including legal costs) or damages as a result of the other’s breach of this Agreement, the party in breach shall indemnify the other subject to the provisions of clause

Limitation of Liability:

Nothing in these Terms and Conditions shall exclude or in any way limit the Contractor’s liability for fraud, or for death or personal injury caused by its negligence, or any other liability to the extent such liability may not be excluded or limited as a matter of law. Subject to this but including any liability arising under any indemnity under these Terms and Conditions:

(i) the Contractor’s maximum aggregate liability under or in connection with the Agreement, whether in contract, tort (including negligence) or otherwise, will in no circumstances exceed a sum equal to the total Fees paid by the Client.

(ii) the Contractor will not be liable under these Terms and Conditions of Provision of Service for any loss of actual or anticipated income or profits, loss of contracts or for any special, indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, whether or not such loss or damage is foreseeable, foreseen or known.


Either party may terminate this Agreement forthwith by notice in writing to the other if the other party is in material breach of any of the terms of this Agreement and, in the case of a breach capable of remedy, fails to remedy such breach within 28 days of receipt of written notice giving full particulars of the breach and of the steps required to remedy it. Upon the termination of this Agreement and subject to Clauses 3 and 4 of these Terms and Conditions the Contractor shall transfer, assign and make available to the Client all property and materials in the possession or control of the Contractor belonging to and paid for by the Client.


No waiver by either party of any default shall be deemed as a waiver of prior or subsequent default of the same of other provisions of this Agreement.


If any term, clause or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause or provision and such invalid term, clause or provision shall be deemed to be severed from the Agreement.


No variation of these Terms and Conditions or of any of the documents referred to in it shall be valid unless agreed by the parties in writing.

Governing Law and Jurisdiction:

These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales.


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